MVP FAQ

At Duffy's we value our MVPs - in fact, they are the key factor in our Mission Statement. Use your MVP card to earn points, get great deals, and even avoid the lines! Have questions? Check out the FAQ section below or feel free to contact us directly at (561) 585-6685 Ext. 2.

Frequently Asked MVP Card Questions

What is the MVP Program?

Duffy’s Loyalty program is designed to reward our guests. Members earn points for their purchases (1 point for every $1 spent before tax and tip) and when 100 points are reached, a $10 food or beverage credit will automatically be added to your account. MVP members are also eligible for our many offers and discounts, including our 40% Off Afternoon Break from 2-4pm on weekdays and MVP Monday Nights, when any entree on the menu costs only $11.95. Please note you cannot redeem your Reward Dollars in conjunction with any other coupon, discount or MVP Reward (including 40% Afternoon Break & MVP Monday Night).

How do I join?

Guests simply fill out a short application at any Duffy’s location. We need your name, email address, mailing address, phone number, and date of birth (so we know when to give you your birthday bonus). You will receive your card and begin earning points immediately on the same visit.

I was told that I now need to register my card. How do I do this?

Members with registered cards are eligible for added benefits such as a complimentary meal on their birthday, exclusive free offers and more loaded right onto their card. To register, click here.

What if I don’t have an email address?

Most people have some type of email access – either at work, the library, or you can even use a relative’s or neighbor’s email address. The email access is the key to our program. With it, we are able to communicate directly and quickly with our guests. We want to be able to keep you updated on new promotions and opportunities for even more rewards! If you have absolutely no access to email, you will still accumulate points and earn Reward Dollars. However, because we won’t be able to contact you, there may be a few rewards and benefits that you will miss out on.

When will the points appear on my account?

Points are issued when the check is closed. You will be given a receipt with your updated points and rewards at the end of each visit.

When can I spend my rewards?

When your account exceeds 100 points, the system will automatically convert them to $10 in rewards. The rewards will be available for use on your next visit. You may also choose to save your rewards over time or use them as you earn them. Please note you cannot redeem your Reward Dollars in conjunction with any other coupon, discount or MVP Reward.

Can I combine Rewards with coupons?

Because the Duffy’s Loyalty Program “Rewards Dollars” hold no real cash value, we cannot allow the use of these “Rewards” in conjunction with any other discounts, coupons, or MVP Reward.  However if you would like to use your “Reward Dollars” during discounted times such as the 40% Afternoon Break or Monday Night $11.95, you may do so at full menu price.

How do I earn my MVP Birthday Bonus?

Registered MVP members will get a Complimentary Birthday Gift automatically added to your card on the Monday prior to your birthday so you can celebrate with us! Birthday gifts are based on your number of visits in the 12 months prior to your birthday.  Members with 1-4 visits earn a Free Dessert.  Members with 5-11 visits earn a Free Appetizer.  Members with 12+ visits earn a Free Meal.  Note: *Members must register their MVP card at least 90 days prior to earn this Reward.

How can I find out what my MVP Birthday Gift will be?

Your “Qualifying Birthday Visits” will be noted on your receipt when you visit any Duffy’s.  You can also log into your MVP account anytime to view your balance at https://www.duffysmvp.com/mvp/login/

Why don’t I receive emails from Duffy’s?

Your email provider might be mistaking our emails for spam. Check your spam folder! To ensure delivery, add Duffys@duffysrestaurants.fishbowl.com to your address book. Also note that our system is not designed to support duplicate email addresses. For example, a husband and wife who each have their own MVP card must also each have a unique email address to receive special offers and the proper notifications associated with that account. If more than one account lists the same email address, only the most recent account will receive email notifications.

When I redeem my rewards, will I earn points?

No. We do not issue points when rewards are redeemed. For example, if your bill is $36 and you redeem $10 in rewards, you will only earn 26 points for that visit.

I have a coupon for Duffy’s. Can I use the coupon and earn points as well?

Yes, but you will only earn points for the amount of money that you actually spend on that visit. You will not receive points for the free items you received.

Can I earn points for catered events?

Yes. The rule is that only the person paying the check may receive points on their account. A member can receive up to 5,000 points for a catered function, provided that they were a member prior to booking the event. Obviously, points will not be issued for tax, gratuity or room rental charges. Catered events are not eligible for Double Points on Tuesdays.

What do I do if I lose my card?

No problem. You can be re-issued a card at any Duffy’s location. All of your information, including all of your points and rewards, will be transferred over to the new card number.

Will I have to re-register the new card?

No, all the information from your account will transfer to the new account number, including your username and password.

What should I do if my card is cancelled due to inactivity?

Call our MVP Help Desk at 561-585-6685 ext. 2. Or email us at MVPCard@DuffysMVP.com and we will be happy to assist you.

Will my MVP points or rewards ever expire?

Points and rewards on an active MVP card will never expire. Cards that have no activity for over 15 months are automatically cancelled and the points and rewards balance are forfeited. To keep your card from being cancelled, make sure you use your card at least once a year.

What if I have a question that isn’t covered here?

You can contact us via email with your question or concern at MVPCard@DuffysMVP.com. You can also contact the MVP Help Desk at 561-585-6685 ext. 2. We guarantee a response to you by the end of the following business day.

Why was money taken out of my “12 Month Prior Spending” in my account?

We are not taking away any points or Reward Dollars. This adjustment happens at the same time each month and simply removes historic spending that happened more than 12 months ago. This is how we monitor your eligibility for “All Star” or “Hall of Fame” status.

Frequently Asked MVP "All Star" Card Questions

What is the MVP “All Star” card?

The MVP “All Star” card is a premium tier of our MVP program for guests who spend $1,000 during a 12 month period. "All Stars" earn all the regular benefits of the MVP program plus 1.25 points for every dollar spent, “On Deck” seating to skip the wait, and a guaranteed $25 Birthday Bonus.

How do I qualify to be an MVP “All Star”?

Registered MVP members who spend more than $1,000 during any 12 month period automatically qualify for MVP “All Star” status. Registered qualifying members who provide a valid email and mailing address will be automatically upgraded monthly.

Will I always be an MVP “All Star”?

You will remain an “All Star” for one year after you qualify. In the event that you do not spend more than $1,000 during your 12 months as an MVP “All Star”, you will be re-issued an original MVP card with all points and rewards earned.

How can I tell how much money I have spent towards qualifying for MVP “All Star” status?

When logged in to your account, you can view your “12 Month Prior Spending” to see how close you are to qualifying for MVP “All Star” status. You can also view this on the kiosk at any Duffy’s location.

Can I combine accounts to qualify for an MVP “All Star” card?

No. Unfortunately, we do not issue cards for joint accounts and we cannot combine multiple members into one account. Our program is designed to reward individual members for achieving certain levels.

Why didn’t I get my MVP “All Star” card?

The best way to ensure that you receive your MVP “All Star” card is to be sure that we have your current email address and mailing address. If you believe you qualify for an MVP “All Star” card but have not yet received it, please send us an email at MVPCard@DuffysMVP.com or call the MVP Help Desk at 561-585-6685 ext. 3. We guarantee a response by the end of the next business day.

What if I lost my MVP “All Star” card?

No problem. You can be re-issued a new card with all of your information and rewards from our corporate office. Please send us an email at MVPCard@DuffysMVP.com or call the MVP Help Desk at 561-585-6685 ext. 2. We guarantee a response by the end of the next business day.

What if I have a question that isn’t covered here?

You can contact us via email with your question or concern at MVPCard@DuffysMVP.com. You can also contact the MVP Help Desk at 561-585-6685 ext. 2. We guarantee a response to you by the end of the following business day.

Frequently Asked MVP "Hall of Fame" Card Questions

What is the MVP “Hall of Fame” card?

The MVP “Hall Of Fame” program is for our most elite MVP members and provides exclusive benefits.

How do I qualify to be a “Hall of Fame” member?

Registered MVPs that spend over $3,000 during any 12 month period will be automatically upgraded and sent a new MVP “Hall of Fame” card as long as we have your valid email and mailing address.

Will I always be a “Hall of Fame” member?

You will remain a “Hall of Fame” member for one year after you qualify. In the event that you do not maintain the $3,000 spending level during your 12 months as an MVP “Hall of Fame” member, you will be re-issued an MVP “All Star” card or original MVP card, depending on your spending level. Don’t worry, all your information including your points and rewards will remain intact.

What if I lost my MVP “Hall of Fame” card?

No problem. You can be re-issued a new card with all of your information and rewards from our corporate office. Please send us an email at MVPCard@DuffysMVP.com or call the MVP Help Desk at 561-585-6685 ext. 2. We guarantee a response by the end of the next business day.

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