MVP FAQ

Duffy’s Loyalty program is designed to reward our guests. Members earn points for their purchases (1 point for every $1 spent before tax and tip) and when 100 points are reached, a $10 food or beverage credit will automatically be added to your account. MVP members are also eligible for our many offers and discounts, including our 40% Off Afternoon Break from 2-4pm on weekdays and MVP Monday Nights, when any entree on the menu costs only $11.95. Please note you cannot redeem your Reward Dollars in conjunction with any other coupon, discount or MVP Reward (including 40% Afternoon Break & MVP Monday Night).

Guests simply fill out a short application at any Duffy’s location. We need your name, email address, mailing address, phone number, and date of birth (so we know when to give you your birthday bonus). You will receive your card and begin earning points immediately on the same visit.

Members with registered cards are eligible for added benefits such as a complimentary appetizer on their birthday, exclusive free offers and more loaded right onto their card. To register, click here.

Most people have some type of email access – either at work, the library, or you can even use a relative’s or neighbor’s email address. The email access is the key to our program. With it, we are able to communicate directly and quickly with our guests. We want to be able to keep you updated on new promotions and opportunities for even more rewards! If you have absolutely no access to email, you will still accumulate points and earn Reward Dollars. However, because we won’t be able to contact you, there may be a few rewards and benefits that you will miss out on.

Points are issued when the check is closed. You will be given a receipt with your updated points and rewards at the end of each visit.

When your account exceeds 100 points, the system will automatically convert them to $10 in rewards. The rewards will be available for use on your next visit. You may also choose to save your rewards over time or use them as you earn them. Please note you cannot redeem your Reward Dollars in conjunction with any other coupon, discount or MVP Reward.

Because the Duffy’s Loyalty Program “Rewards Dollars” hold no real cash value, we cannot allow the use of these “Rewards” in conjunction with any other discounts, coupons, or MVP Reward.  However if you would like to use your “Reward Dollars” during discounted times such as the 40% Afternoon Break or Monday Night $11.95, you may do so at full menu price.

Your email provider might be mistaking our emails for spam. Check your spam folder! To ensure delivery, add Duffys@duffysrestaurants.fishbowl.com to your address book. Also note that our system is not designed to support duplicate email addresses. For example, a husband and wife who each have their own MVP card must also each have a unique email address to receive special offers and the proper notifications associated with that account. If more than one account lists the same email address, only the most recent account will receive email notifications.

Yes.

No. We do not issue points when rewards are redeemed. For example, if your bill is $36 and you redeem $10 in rewards, you will only earn 26 points for that visit.

Yes, but you will only earn points for the amount of money that you actually spend on that visit. You will not receive points for the free items you received.

Yes. The rule is that only the person paying the check may receive points on their account. A member can receive up to 5,000 points for a catered function, provided that they were a member prior to booking the event. Obviously, points will not be issued for tax, gratuity or room rental charges. Catered events are not eligible for Double Points on Tuesdays.

No problem. You can be re-issued a card at any Duffy’s location. All of your information, including all of your points and rewards, will be transferred over to the new card number.

No, all the information from your account will transfer to the new account number, including your username and password.

Call our MVP Help Desk at 561-585-6685 ext. 2. Or email us at MVPCard@DuffysMVP.com and we will be happy to assist you.

Points and rewards on an active MVP card will never expire. Cards that have no activity for over 12 months are automatically cancelled and the points and rewards balance are forfeited. To keep your card from being cancelled, make sure you use your card at least once a year.

You can contact us via email with your question or concern at MVPCard@DuffysMVP.com. You can also contact the MVP Help Desk at 561-585-6685 ext. 2. We guarantee a response to you by the end of the following business day.

We are not taking away any points or Reward Dollars. This adjustment happens at the same time each month and simply removes historic spending that happened more than 12 months ago. This is how we monitor your eligibility for “All Star” or “Hall of Fame” status.

The MVP “All Star” card is a premium tier of our MVP program for guests who spend $1,000 during a 12 month period. "All Stars" earn all the regular benefits of the MVP program plus 1.25 points for every dollar spent, “On Deck” seating to skip the wait, and a guaranteed $25 Birthday Bonus.

Registered MVP members who spend more than $1,000 during any 12 month period automatically qualify for MVP “All Star” status. Registered qualifying members who provide a valid email and mailing address will be automatically upgraded monthly.

You will remain an “All Star” for one year after you qualify. In the event that you do not spend more than $1,000 during your 12 months as an MVP “All Star”, you will be re-issued an original MVP card with all points and rewards earned.

When logged in to your account, you can view your “12 Month Prior Spending” to see how close you are to qualifying for MVP “All Star” status. You can also view this on the kiosk at any Duffy’s location.

No. Unfortunately, we do not issue cards for joint accounts and we cannot combine multiple members into one account. Our program is designed to reward individual members for achieving certain levels.

The best way to ensure that you receive your MVP “All Star” card is to be sure that we have your current email address and mailing address. If you believe you qualify for an MVP “All Star” card but have not yet received it, please send us an email at MVPCard@DuffysMVP.com or call the MVP Help Desk at 561-585-6685 ext. 3. We guarantee a response by the end of the next business day.

No problem. You can be re-issued a new card with all of your information and rewards from our corporate office. Please send us an email at MVPCard@DuffysMVP.com or call the MVP Help Desk at 561-585-6685 ext. 2. We guarantee a response by the end of the next business day.

You can contact us via email with your question or concern at MVPCard@DuffysMVP.com. You can also contact the MVP Help Desk at 561-585-6685 ext. 2. We guarantee a response to you by the end of the following business day.

No.

The MVP “Hall Of Fame” program is for our most elite MVP members and provides exclusive benefits.

Registered MVPs that spend over $3,000 during any 12 month period will be automatically upgraded and sent a new MVP “Hall of Fame” card as long as we have your valid email and mailing address.

You will remain a “Hall of Fame” member for one year after you qualify. In the event that you do not maintain the $3,000 spending level during your 12 months as an MVP “Hall of Fame” member, you will be re-issued an MVP “All Star” card or original MVP card, depending on your spending level. Don’t worry, all your information including your points and rewards will remain intact.

No problem. You can be re-issued a new card with all of your information and rewards from our corporate office. Please send us an email at MVPCard@DuffysMVP.com or call the MVP Help Desk at 561-585-6685 ext. 2. We guarantee a response by the end of the next business day.